Terms and policies

Terms of Trade

Terms of Trade are applied to all orders of TWIG products. Twig Com recommended delivery term is CIP named destination. We follow Incoterms 2000. For inquiries and quotations on special projects or products, please contact your Twig Com Key Account Manager or Twig Com Sales Office (sales@twigcom.com, +358 40 510 5058). We accept also minimum order quantities.

Terms of Trade   End User Terms of Service

Open Source Software

Open Source Software Announcement

Warranty Terms

TWIG products and services follow the terms of warranty described in document Terms of warranty if not otherwise stipulated by national legislation or if not expressly agreed otherwise in Distributor Agreement or other prior agreements. Read more about warranty repairs and non-warranty repairs in terms of warranty.

Terms of warranty  


TWIG personal safety alarms are compliant to DIN0825 and BS8484 systems when a compliant Alarm Receiving Centre is implemented. Our production fulfills the requirements of ATEX, REACH, RoHS and WEEE.

Data Security

We collect contact information for our sales and marketing purposes. All information collected is kept secure and stored in a secure manner. When the information is not anymore needed, it will be shred or wiped out by following our data security policy.

Privacy Policy

Read more about TWIG Privacy Policy and download the Privacy Policy document.