TWIG_Configuration_Guide_YZ6501-14-EN

TWIG Configuration Guide YZ6501-14-EN

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20. TWIG Configuration Guide YZ6501 - 14 - EN All rights reserved. © Twig Com Ltd. 2011 - 20 20 20 A ppendix A: ManDown Angles I llustrated Tilt angle e.g 45 ° Allowed orientation in green. Both on top and bottom. If tilted more than 135 degrees, again in allowed orientation. Alarm when in RED area NOTE, that also movement condition must be met Alerts when horizontal Alert No alert Alerts when vertical Alert No alert Tilt angle e.g 45 ° Allowed orientation in green. Both on top and bottom. If tilted more than 135 degrees, again in allowed orientation. Alarm when in RED area NOTE, that also movement condition must be met

11. TWIG Configuration Guide YZ6501 - 14 - EN All rights reserved. © Twig Com Ltd. 2011 - 20 20 11 GPRS messaging is not controlled by White List but by GPRS and Servers – settings. R egardless of White List settings the device can be reset to factory defaults by specific over - the - air commands (SMS or GPRS) when device details are known. 11. GPRS S ettings GPRS settings can be programmed remotely from the central station over MPTP SMS messages (as TWIG Point SP do es) , or they can be programmed locally . When GPRS settings have been programmed remotely, care must be taken not to interfere with remote settings when using TWIG Configurator. This section only defines mobile o perator’s GPRS connection settings. Servers – section defines IP servers ’ settings. GPRS Mode Defines if GPRS is used or not . De fault is OFF . Note that also U ser ID must be defined in Servers in order to use GPRS telematics. APN Mobile operator’s Access Po int Name for GPRS communication. Define the entire APN value in the field. Typically GSM operators allow the APN to be left empty or replaced with “internet”. You can get the correct APN from your mobile operator. GPRS User N ame If your mobile operator re quires a user name for GPRS login, define the name here. GPRS P assword If your mobile operator requires a password for GPRS log - in, define the word here. GPRS DNS 1 - 2 Some GPRS networks require that primary domain name server (DNS1) is specified. Define the DNS as an IP address. Maximum length for DNS1 name is 16 characters. In most cases this should be left blank GPRS International Roaming B locking If set, GPRS connection is disabled when roaming outside home network. If not set , GPRS connection is ava ilable also during international roaming. Default is OFF. The value is checked every time when creating GPRS connection. Caution! A llowing GPRS data roaming may result in very high data costs charged by your mobile operator. Note! Dev ice may roam also in your own country , close to country boarders. 12. IP Servers ID The ID is a unique number or text string used for identifying the device by the Central Station GPRS server. Typically this is the phone number of the TWIG device. ID is not needed if GPRS is on ly used for AG NS S. S pecial characters like #_, are not allowed. Use of forced GPRS acknowledge If enabled , GPRS acknowledge from network is needed. Otherwise message retries send ing three times. If sending is not successful , sms is used instead, if backup number is defined. Backup SMS Number ( Service Number ) Phone number int o which MPTP messages are sent as SMS, in case GPRS Mode is enabled but GPRS connection is not available. If Service Number – field is empty, then the SMS backup function is disabled (d efault). Some limitations may apply. For example, real - time tracking (TR R) is not possible via SMS. Caution! Activating Service Number may result in high SMS transmission costs. GPRS Connection Mode Defines how the GPRS connection to server is kept active :

12. TWIG Configuration Guide YZ6501 - 14 - EN All rights reserved. © Twig Com Ltd. 2011 - 20 20 12 Only Reconnect : The Reconnect – mode is used at all times . Device makes GPRS connection to server at Reconnect Intervals , and receives any pending messages from server. Messages from device to server are transmitted without delay. Always On : GPRS connecti on is always on. All messages between server and device ar e transmitted without delay. When In Charg er : GPRS connection is Always On when connected to charger, else Reconnect – mode is used. Note that if you define Always On it may prevent device from sleep ing or using timer functions, increasing the power consump tion significantly and thus reducing battery life. Reconnect Interval Controls the sending interval of MO GPRS reconnect messages in Only r econnect – mode. The device sends reconnect messages to serv er to check for server status and for any pending incoming messages. Default value is 10 minutes. You can decrease Reconnect Interval value to improve MT messages latency, at the cost of increased overhead traffic. If Reconnect Interval is set to 0 (zero) , device makes GPRS connection only at power - up, or at sending a MO message such as EMG or tracking. Also MT messages are transferred, however MT latency is undefined unless tracking is activated. Reconnect Interval value is also used by Sleep Mode , in Ge neral Settings . IP Servers The device can be defined to transfer data via GPRS / IP connection with several servers. Switch between servers in data transmission is smooth, but sometimes network can cause delays. Server Default This is the IP server used f or all messages, if no other server is defined. This is the default server for both MO (Mobile Originated) and MT (Mobile Terminated) messages and to keep connection open. Used e.g. for device management and tracking. Other serv ers normally do not keep con nection open and are used for MO (Mobile Originated) messages only. Server EMG If this emergency server is defined, all EMG messages created by any SOS process will be sent here but other messages to Server Default or Server INF . Caution! If the EMG mess ages are sent to the same address as is the default server IP, it is recommended NOT to configure IP address for “Server EMG” to avoid unnecessary GPRS connection and data costs. Server INF Server INF – settings are only avai lab le for type TUP93EU, TUP92EU , TUP91EU and T UP90EU – devices. If this info message server is defined, then mobile originated status and information messages (e.g. low battery, power on/off) are sent here but other messages to Server Default or Server EMG . Ca ution! If the INF messages a re sent to the same address as is the default server IP, it is recommended NOT to configure IP address for “Server INF” to avoid unnecessary GPRS connection and data costs. URL Defines the URL address (only type TLP50EU, TUP93EU, TUP92EU, TUP91EU and TUP 90EU – devices), or alternatively the IP address, of t his server. Port Defines the IP port of this server. Protocol Protocol – setting is only available for type TLP50EU, TUP93EU, TUP92EU, TUP91EU and TUP90EU – devi ces. Defines format of outgoing position me ssages to this server: MPTP : All outgoing position messages are sent in MPTP format. Google Maps : All outgoing position messages are sent as Google Maps hyperlink. Data fields from the end of MPTP message are in brackets in the end of hyperlink. Security Defines if GPRS connection is secured with SSL/TLS encryption or not . None : Connection used is not encrypted . SSL/TLS : Connection used is secured with SSL/TLS encryption.

21. TWIG Configuration Guide YZ6501 - 14 - EN All rights reserved. © Twig Com Ltd. 2011 - 20 20 21 Appendix B: Glossary 2G GSM+GPRS mobile network 3G WCDMA mobile network 4G LTE mobile netwo rk ACK Acknowledgement APN Access Point Name, for GPRS/IP connectivity ARC Alarms Receiving Centre ASS MPTP assistance call or message BLE Bluetooth Low Energy Cent ral Station Central system monitoring alarm devices DIN0825 Deutsche Industrie Norm for lon e worker systems DNS Domain Name Server, for IP connectivity Dock Desk charging station, with remote indication of the device being “docked” DTMF Dual Tone Multiple Frequency, technique to transfer data over audio connection EMG MPTP emergency call or mess age Emergency mode Device state during which emergency communications with Central Station are prioritised Firmware Device executable software GPRS General Packet R adio System, a 2G (or “2.5G”) mobile packet switched data system GPS Global Positioning Syst em GNSS Global Navigation Satellite System GSM Groupe Special Mobile, the European 2 - 4G mobile communications evolution IMEI International Mobile Station Equipment Identity , unique GSM mobile device ID INF MPTP information message (status message, indicat ion message) IP Internet Protocol M ini - USB Power and data connector standard used in TWIG charging adapters MO Mobile Originated , connection started by mob ile device MPTP Mobile Phone Telematics Protocol, TWIG over - the - air protocol originally released in y ear 2000 MT Mobile Terminated , connection started by server to mobile device NFC Near Field Communication PIN Personal Identification Number, the 4 - digit passcode for SIM Post Emergency mode Device state immediately following Emergency mode RF Radio Frequ ency SIM Subscriber Identity Module, smart card storing GSM mobile subscription identity URL Universal Resource Locator, web hyperlink USB Universal Serial Bus, power and data connector standard used in TWIG data and charging cables TWIG Point AGPS Assiste d GPS data feed for TWIG devices TWIG Point Netloc Hybrid location service TWIG B eacon SRD indoor location peripherals for TWIG devices, complementing GPS /AGPS TWIG Remote Button SRD Rem o te alarm button for TWIG devices TWIG personal alarm device TWIG mob ile alarm device, such as TWIG Protector ManDown Automatic motion - sensor based alarm trigger method for TWIG devices Amber alert Timer - based alarm - trigger method for TWIG devices SOS cycle Configurable alarm communication sequence of TWIG devices SRD Short Range Devices, an ISM band RF link between TWIG devices and TWIG SRD peripherals SRD3 Short Range Devices, an ISM band RF link between TWIG devices and TWIG SRD peripherals, Wi - Fi and BLE (Bluetooth Low Energy) locations TWIG Tag SRD attendance monitoring peripheral for TWIG devices

19. TWIG Configuration Guide YZ6501 - 14 - EN All rights reserved. © Twig Com Ltd. 2011 - 20 20 19 When a TWIG device is for the first time connected to your computer, the operating system will not ify you of finding new device and typically install drivers automatically. Caution! Use correct TWIG Configurator and TWIG FirmwareLoader versions , matching your TWIG device type. Device type ( TUP93EU, TUP92EU ... ) is printed on type label attached on back s ide of the device. System requirements: Windows 10, Windows 8, Windows 7, Windows Vista or Windows XP. USB port, TWIG USB - miniUSB cable and C - adapter or Programming Station. Updating Device F irmware Connect TWIG device to your computer using cable USB to mi ni - USB ( ACU ) attached to the charg er adapter “clip ” (AUG81) or programming station (AGP81). TWIG Protector Ex of device type TUP92EU must not be connected to PC or any charger with any other charging cable than FME92EU or FCE92EU . Note! TWIG Charging stat ion CTA81 does not support USB connection. Power the device on. Run the TWIG FirmwareLoader application by double - clicking on the .exe – file on your computer. When application lists the device name, click on Select . In the new application window, click on Begin Update . Ve rsion number o f the new firmware is shown at top of window ( e.g. CT3P.01.010.0000 ) . Backing Up Device Settings TWIG FirmwareLoader preserves device settings during firmware update. It is recommendable practice to back up known - good device settings for later reference be fore firmware update, using TWIG C onfigurator and Save to File – function. After updating firmware and rebooting, if TWIG Configurator requests password and you have lost it, perform d evice Factory R ese t . Then R eboot , and retu rn device settings from backup file using Read f rom File . Firmware V ersions In firmware version number, t he first 4 characters define device type. Second and third set of numbers are version number . The l ast set is custom version identifier. TLP50EU : CT5 P = TWIG One TUP93EU: CT4 B = TWIG SOSCard RG310: CT4G = TWIG Bracer TUP92EU: CT4P = TWIG Protector Ex 3G CT4P = TWIG Protector Pro Ex 3G CT4P = TWIG Protector 3G CT4P = TWIG Protector Pro 3G CT4P = TWIG Protector EasyS 3G TUP91EU: CT4W = TWIG Embody T UP90EU: CT3P = TWIG Protector Pro, TWIG Protector 3G CT3E = TWIG Protector Easy 3G CT3S = TWIG Sure A device cannot normally be programmed with firmware type different from the one already in the device. If you have a need to do so for example fo r testing please contact Twig Com Support at support@twigcom.com or +358 40 510 5058.

1. TWIG Configuration Guide YZ6501 - 14 - EN All rights reserved. © Twig Com Ltd. 2011 - 20 20 1 TWIG Configuration Guid e Publication number: YZ6 501 - 1 4 - EN For TLP50EU devices: • TWIG One For TUP93EU devices: • TWIG SOSCard For TUP92EU devices: • TWIG Protector Pro Ex • TWIG Protector Ex • TWIG Protector Pro • TWIG Protector • TWIG Protector EasyS For TUP9 1EU devices: • TWIG Embody For TUP90EU devices: • TWIG Protector Pro 3G and 2G • TWIG Protector 3G • TWIG Protector Easy S and P 3G • TWIG S ure Compatible with: • TWIG Configurator • TWIG FirmwareLoader For TLP50EU devices: • TWIG One For TUP93EU devices: • TWIG SO SCard For RG310 devices: • TWIG Bracer For TUP92EU devices: • TWIG Protector Pro Ex • TWIG Protector Ex • TWIG Protector Pro • TWIG Protector • TWIG Protector EasyS For TUP91EU devices: • TWIG Embody Compatible with: • TWIG Point Remote Configurator Due to f unctional differences between TWIG device models, versions and releases, all settings described in this document are not applicable to all devices. Generally only those settings applicable to the specific device being configured are displayed for s election by the TWIG Configurator application or TWIG Point Remote Configurator . TWIG over - the - air protocols are generally backwards compatible from TGP81EU to TCP90EU to TUP90EU to TUP91EU to TUP92EU to TUP93EU to TLP50EU . For details plea se refer to TWIG Integr ator Kit (TWIG MPTP Specification and TWIG GPRS Protocol Specification). T wig Com Ltd has a general policy of backwards compatibility to protect customer system investments. Twig Com Ltd however reserves the right to change its products, specifications and document ation without prior notice. All information , albeit believed to be correct , is provided “as is” without warranties. Correct settings are essential for functionality and performance of TWIG devices, and shall always be carefully considered and tes ted by cu stomer administrator, at perjury of risk to persons or property or risk of financial losses. Twig Com Ltd expressly denies any direct or indirect or consequential liabilities due to device settings. For any questions please contact TWIG Support : support@twigcom.com +358 40 510 5058 (9 - 15 GMT+2) Twig Com Ltd Lairolantie 14 FIN - 24910 Salo Finland www.twigcom.com TWIG is a trademark of Twig Com Ltd. Other trademarks be long to their respective owners.

8. TWIG Configuration Guide YZ6501 - 14 - EN All rights reserved. © Twig Com Ltd. 2011 - 20 20 8 SOS ACK Enable : If enabled, SOS ACK ackn owledgement MPTP message is expected from ARC within SOS ACK Response Time . SOS ACK Response Time ( Value ) : D efines for how long the device will wait for MPTP acknowledgement messa ge from the EMG message recipient , before proceeding to next number in the SO S Events list. Emergency Number Text Defines the text for prompting user to call network emergency number, for example when no SIM card is inserted or no roaming network is avail able. Default text is “ 112 ” . Note ! Emergency Number T ext is only displayed to user , and does not affect dialling. Call will be made to public emergency service. No position is sent. Event Start D elay Defines a delay used between events in SOS cycle. Depending on the network , this delay may need to be substantial since network may reject call s made in fast sequence. If there are only SMS numbers in the SOS cycle the delay can typically be shorter. Full SOS Cycles Defines the number of full TWIG SOS event cycles to be done. Range is 1 – 5. Default is 1. Call T imeout Defines the time out to skip to next event on SOS list if no answer from B - subscriber. Post Emergency B eep Defines the time interval between “locate me” – beeps. Range is 0 - 250 seco nds. Default is 0 which means t h e beep is disabled. SOS Vibrator E nabled Define s if device will shortly vibrate at the exact moment when Pre - Alarm ends and TWIG SOS starts, following user pressing device SOS key , or TWIG Button , or ManDown triggering alarm. Default is ON . Note that SOS Vibrator Enabled only applies to this special case. Generall y vibrator is controlled in General Settings / Environments . Display Defines if TWIG SOS is sent without showing actions on device screen. If disabled, only a small icon on the info line on top of screen indicates ongoing alarm . This allows discrete or hid den TWIG SOS. Default is ON . END Key Timeout Defines if TWIG SOS can be ended once started. 0 means it can only be ended from remote center by hanging up the call. Default is 1 second . Rip alarm Defines settings to use Rip cord as trigger to SOS cycle. Enab le setting turns the function on by defining the timeout. RePlug setting allows to cancel the a larm from starting if plug is put back to its place within timeout period . Cancellation P eriod Defines the period (0..20 seconds) when the SOS cycle can still b e cancelled if activated from SOS key . Defaul t is 0 which disables the cancellation possibility. GPS /GNSS On T ime Defines how long the GPS wil l be kept on in full pow er after the started SOS cycle . SOS Texts Define the text string in EMG message identifyin g each possible alarm trigger type: SOS key : A larm triggered by device alarm button . Default value is “ SOS KEY ”. ManDown : Alarm triggered by ManDown function. Default value is “MANDOWN ALARM ”. TWIG Remote Button : Alarm triggered by TWIG Button wireless RF remote SOS button. Default value is “REMOTE”. Amber Alert : Alarm triggered by Amber a lert (timer alert, condition check). Default value is “CONDITION CHECK”.

4. TWIG Configuration Guide YZ6501 - 14 - EN All rights reserved. © Twig Com Ltd. 2011 - 20 20 4 Set Password – button gives access to managing device settings password. D evice N ame : Enter device name of up to 15 charact ers. D isplay C ontrast : - slide changes device screen contrast. The value is unique to each unit and is pre - progra mmed in the factory. Device Settings Write to d evice – button saves the current settings from the TWIG Configurator application to device. Note! Use Reboot Device after uploading settings by Write to d evice – button, to ensure all settings take effect. Re ad f rom d evice – button reads all the settings currently in the device to TWIG Configurator application. This overwrites all data field values in T WIG Configurator 4. Managing settings files You can save device settings from TWIG Configurator to a PC file as well as read dev ice settings files from PC to TWIG Configurator. Caution! Settings files saved from TWIG Configurator are NOT cross - compatible bet ween device types TLP50EU, TUP93EU, TUP92EU, TUP91EU, TUP90EU and TCP90EU. Read f rom f ile reads settings from a .twig – file to TWIG Configurator. This overwrites all data field values in TWIG Configurator. Save to f ile write s the current settings values in TWIG Configurator to a .twig – file. 5. Gener al S ettings PIN Code Stores 4 - digit PIN code for device SIM card. Default v alue for TUP90EU , TUP91 EU , TUP92EU , TUP93EU and TLP50EU devices is empty. PIN Code can be managed either by entering here the correct code , or disabling the PIN code in the SIM card. Disable PIN by placing the SIM card in a compatible mobile phone, and by turning of f the PIN query. If PIN c ode is defined incorrectly, the SIM Failure Symbol will be display e d when device is powered on. After three failed attempts, the SIM card will be b locked. If your SIM card gets blocked, you need a PUK code (8 digits) to open it. Remove the SIM card from the TWIG device and install it into a mobile phone compatible with your SIM card. When trying to open th e phone, it will prompt you for the PUK code. After entering the PUK code, key in a new PIN code. You can then install the SIM card back to your TWIG device. If you fail to key in the correct PUK code 10 times in a row, your SIM card will be permanently bl ocked. If this happens, contact your network operator to get a new SIM card. Sleep Mode (Power Saving Mode ) Sleep Mode controls how the device sleeps and wakes up. This can substantially affect battery operati ng time. Note that if Sleep Mode selection is other than Normal then GPS Motion Sensitivity and ManDown functions are disabled. Normal: Device does not enter “deep sleep” at all. D evice uses timers (such as Max GPS search time , GPS Sleep Time , GPRS Reconnect Interval ) to control operation and current consumption. Medium (Sensor): Dev ice wakes up after GPRS Reconnect Interval has elapsed, or whenever it moves (detected movement is greater than GPS Motion Sensitivity [mG]). As long as device is awake it is controlled normally by GPS Max Search Time , GPS Sleep Time and GPRS Reconnect Int erval . If tracking is activated, tracking update messages are sent only when device is moving and awake. Whenever movement stops (detected movement is below GPS Motion Sensitivity [mG] ), device goes to sleep after 5 minut es. Medium (Sensor) with LCD off : Same as Me dium, but device display is off. Heavy (Timer): Only applicable to TWIG Asset Locator. The device wakes up only to the Power ON key, or after GPRS Reconnect interval or active tracking interval has elapsed. Serv ice Center Number Defines the SMS number where generic Mobile Originated MPTP messages such as low battery or docking & undocking notifications are sent. The

10. TWIG Configuration Guide YZ6501 - 14 - EN All rights reserved. © Twig Com Ltd. 2011 - 20 20 10 made, whether they belong to parallel SOS Event Group s or not. TWIG Self - Test ( DIN0825 ) Enabled : On device power - up, initiates Self - T est for device SOS key , ManDown function , TWIG Remote Button and TWIG Beacon, and sends Self - Test report to Central Station. Wait ACK controls Self - Test procedure: ON : Device will not proceed from Self - Test to normal operation mode, until it receive s Self - Test acknowledgement from Central Station. OFF : Device will proceed from Self - Test to normal operation mode as soon as it has successfully completed Self - Test and sent Self - Test report to Central Station. Power Off When D ocked Defines if unit is sen ding a reque st to power off when set to desk charging station CTA 81 (“dock”) . Power O ff – command is sent from Central Station . 9. Assistance N umbers Here you define the action when the numeric keys on the TWIG Protector are pressed. If you program only one nu mber per but ton the action is either call or MPTP assistance (!ASS) SMS depending on which is configured. If both numbers are defined both actions are done. In TWIG Protector Easy and TWIG Embody only first pair of numbers is used to trigger call/SMS with the Green SEND key. In devices where there is no function e.g. TWIG Asset Locator the fields have no value. Programming “GPRS” (without “”) as the SMS number the !ASS message will be sent over GPRS telematics. Note that if a key is used for some other cont rol , e.g. to toggle ON/OFF ManDown or Amber alert , assistance call function is disabled. Text Define s the text string in ASS message data field . Type MPTP: ASS message is sent to ASS SMS Phone Number in MPTP format Google: ASS message is sent to ASS SMS Ph one Number as a Google Maps hyperlink to which data fields are appended in brackets. Text Only: ASS message is sent to ASS SMS Phone Number , as plain language text string, defined in ́ Text ́ 10. White L ist White List controls authorization of incoming SMS and/o r voice call to perform automatic actions. If White List Mode is enabled , all authorised numbers must be listed, otherwise messages and calls will be rejected. White List Mode Disabled : White List is not used for authori sing numbers. SMS : All incoming MPT P SMS messages are screened. Call : All incoming calls are screened. SMS+Call : All incoming MPTP SMS messages and calls are screened. White List Item s (1...16) Phone : SMS or phone number to be authorised. LOC : Authorise location request SMSs from this number . TRG : Authorise tracking request SMSs from this number. CALL Voice calls from each White List number can be individually screened: Blocked : C alls from this number are blocked . Allowed : C alls from this number are allowed to ring . Auto A nswer : C alls from t his number are automatically answered . HF Auto A nswer : C alls from this number are automatically answered in hands - free (Speaker Phone) mode . Note that Speaker P hone – mode is very loud and its use must be carefully considered. Note! Automatic Answer – s ettin g in General S ettings is overridden by White List when Call or SMS+Call is selected. A mix of allowed and blocked numbers can be defined, but if list has only blocked calls it blocks all c alls.

7. TWIG Configuration Guide YZ6501 - 14 - EN All rights reserved. © Twig Com Ltd. 2011 - 20 20 7 Re altime Economy Mode Defines GPS functionality during the realtime tracking so, that GPS is automatically turned ON/OFF if position acquisition is not possible. Typically when user is long times inside of a building . Motion Sensitive Defines if the GPS is c ontrolled by motion sensor. If = ON, GPS is turned off to save ba ttery whenever detected movement is lower than the defined [mG] valu e in Motion Sensitivity item. When device types TGP81EU, TCP90EU and TUP90EU are concerned ManDown alarm functions cannot be used if selected option is ON . Motion Sensitivity Define s how much device must move to trigger GPS ON . GPS/GNSS position validity period Related to the setting “Easy Mode”, it specifies the time after which the GPS position is interp reted as not valid in Easy Mode. TWIG AG NS S Benefits of using AG NS S It is generally recommended to use AG NS S (Assisted G NS S) to improve G NS S position availability and thus maximise chance of having current device position e.g. in case of user emerge ncy. G NS S system typically offers no position availability indoors, and degraded position availability when moving from indoors to outdoors (“first fix”). AG NS S may speed up first fix and improve position availability. Note! In order to use TWIG AG NS S : • GPRS Mode must be ON . • M obile subscription must have GPRS/IP service on. • M obile operator GPRS setting must be correct. Typically it is enough to set APN = “internet”. AG NS S Mode OFF : No AG NS S is activated. ON : Recommended for all compatible device models. Typical monthly GPRS/IP data usage : 3 MB. Cost of using AG NS S There is no fee for using the TWIG AG NS S. Caution ! Each mobile operator charges for GPRS/IP data transfer according to their current rates and policies . Beware of data cost especially when roaming. 8. T WIG SOS Settings SOS Cycle SOS cycle is a series of emergency calls and messages trig gered by pressing the SOS key or automated via e.g. ManDown alarm SOS Key Activation M ode Defines if the SOS key is enabled or disabled. OFF : t he SOS key is disabled . ON: the SOS key is enabled. Pressing the SOS key activates the SOS cycle. The pressing m ethod can be defined in the setting UI key mode . Examples for pressing method : • Long p ress • Two p resses Post Emergency Mode Enables the Post Emergency Mode . During Post Emergency Mode , for example , GPRS /IP connection is kept on , incoming calls are blocked, a nd Post Emergency Beep is sounded to help locating the user. Note! In TCP90EU devices, u ser cannot activate an other alarm until he ends Post Alarm Mode with RED END key. Alarm Call C ontinue Forces the emergency cycle to process all calls even if the pre ceding call is successful. A ll calls must be successfully made before stopping the emergency cycle. Default is OFF. Power - Off Button D isabled Blocks the user from turning off the uni t with power key. Default is OFF .

6. TWIG Configuration Guide YZ6501 - 14 - EN All rights reserved. © Twig Com Ltd. 2011 - 20 20 6 UI key s S ettings for UI keys specify the a lternative f unctions/methods f or the SEND/END (F1/F2) keys . UI keys met hod /UI key mode determines how many times UI or SOS key must be pressed to perform the function. The alternative functions for the F1 (SEND) and F2 (END) keys are: • Primary function (call/reject call as with normal phone) • GNSS ON/OFF • ManDown ON/OFF • ManDown pause ( ManDown alarm will be paused for the time defined in the setting P ause time ) • Amber alert ON/OFF • Assistance call/message • Push to fix • Power off • Ripcord ON/OFF • Read NFC Tag (When Tag is read , the device send s INF message with tag id) The icon o f the defined function is displayed above the UI key. Activation Method Timeout Defines how long the SOS key or UI keys need to be pressed to perform the function . Haptic vibra feedback defines vibrating time when user presses UI keys . Menu key define s the functions that are available t hrough the menu key. Available functions are A s sistance call / message, Power ON / OFF, GNSS ON / OFF, Amber alert ON / OFF, ManDown ON / OFF, Read NFC Tag , Push to fix and ManDown pause. Environment Settings for Environment c ontrol Earpiece V olume , alarm/warning T one V olume , Light Mode and Vibra Mode values for various events. Normal , Hands F ree , A larm SOS key , A larm TWIG Button SRD wireless alarm , Alarm ManDown function , Amber alert and Alarm ripcord events all can have separate settings on each of the controlled values. Value for Earpiece Volume can be set from 1 to 5, or if value 0 is used earpiece and speaker are muted, e.g. i n order to raise silent alarm. Note! Earpiece Volume levels 4 and 5 enable Speaker Phone level , and are too loud for normal phone use. Value for Tone Volume can be set fr om 1 to 5, or if value 0 is used tones are not sounded at all. F1/F2 key s can be muted , when selecting ON in Mute button tone setting . Charging Station Actions Turn Off when Placed To Charging station = ON Device turned OFF when device placed o n charging sta tion. Turn On When Removed From Charging station =ON Device turned ON when device removed from charging station For TUP92EU devices, see also TWIG Self - test 6. GSM Lost GSM B eep tone interval Enable BEEP tone s , sounded in case the re is no mobile network signa l, or registering to mobile network fails. Default is OFF. Tone Interval : Time interval between BEEPs [seconds]. 7. GPS /GNSS Max GPS /GNSS S earch T ime Defines for how long GPS is trying to get a refreshed position after receiving a position request. If the ref reshed position is not acquired within that time, device sends position update using the previously stored last known position. Vali d values for GPS S earch Time are between 2...10 minutes . De fault value is 5 minutes . If the value is low, unit may not get p osition at all in poor satellite conditions. If the time is set long and unit is in poor satellite conditions it may unnecessarily increase power consumption and thus decrease operating time. Sleep time Defines how frequently GPS is updating position whil e not controlled by other processes like tracking. Time interval can be set between 0...18 h :12 min : 25 sec. Default value is 3 min 20 seconds . 0 means that GPS is permanently turned ON.

13. TWIG Configuration Guide YZ6501 - 14 - EN All rights reserved. © Twig Com Ltd. 2011 - 20 20 13 Default setting is N one . Backup number Phone number where MPTP messages are sent as S MS, in case GPRS Mode is enabled but this server GPRS connection is not available. MPTP Header Translation Defines wh ether special characters (? and !) in the beginning of MPTP messages (both SMS as well GPRS) are replaced by letters or not. Replacement i s necessary in some mobile phone networks when using SMS where operator uses these characters for their own purposes. Translate header: OFF ON Requests: ? Q Updates: ! E Default value is OFF. Note that the Head er T ranslat ion setting needs to be configured identically in the central station, whether it is a server system or a T WIG device . Google Format Enables a mode where all outgoing position messages are sent as Google Maps hyperlink. Data fields from the en d of MPTP message are in brackets in the end of hyperlink. Devices of device type TUP90EU and later allow message format to be selected, in SOS Event s, separately for each SOS message receiver, e.g. one EMG messag e to a smartphone as Google Maps hyperlink , and another EMG message to Central Station in MPTP format. Use fixed position source When set ON, t he position source data field value is always “gps” for MPTP messages regardless what has been the original position source . Beacon sort & send Defines how beacons’ data is sorted and sen t . Options are: • “Two groups, send many”= as previously. • “Send strongest” = only the strongest beacon data will be send • “One group, send many” = beacons are sorted in one group based on the signal strength from the stron gest to the weakest • “Send strongest within search time” = only strongest beacon data within search time will be send. Internal MPTP Commands Allow programming macros that are executed in the device in the same way as MPTP commands sent from central stati on via SMS or IP/ GPRS, such as tracking or position request. Internal MPT P Commands can be run automatically on every start up , or when unit shifts from Emergency to Post Emergency mode. Mode defines the execution conditi on: OFF : This Internal MPTP Comman d is disabled. Startup : This Internal MPTP Command is run automatically on every device power - up. Post Emergency : This Internal MPTP Command is run automatically every time the device changes from Emergency mode to Post Emergency mode . Phone number is the recipient of SMS based MPTP message. Command is t he actual MPTP command to be executed . Refer to TWIG Integrator Kit ( TWIG MPTP Specification ) for details. As an example, automatic tracking can be started when Emergency cycle is passed. The use of this mo de requires that Post Emergency Mode is set ON in SOS Settings . 13. Man D own A l arm ManDown al arm is a sensor - based aid to triggering SOS cycle also when the user is incapacitated and can no longer raise alarm by pressing SOS key . In order to minimise false ala rms or missing alarms, the ManDown alarm settings need to be carefully matched with the usage scenario and environment. The user needs to be trained on ManDown function and also on understanding its limitations. Sensor Mode OFF : ManDown is always off . ON : Man Down is always on when device is turned on. Enabled ON : M an D own is turned on when device is turned on . U ser can toggle mode off/on with key 4 (TWIG Protector) . Enabled OFF : M an D own is not turned on when device is turned on, but user can toggle mode on /off with key 4 (TWIG Protector) .

3. TWIG Configuration Guide YZ6501 - 14 - EN All rights reserved. © Twig Com Ltd. 2011 - 20 20 3 1. I nstalling TWIG Configurator Download the TWIG Configurator application setup file ( TWIG_ Configurator_setup.exe ) from www.twigcom.com , and save it in your computer. The application install s by executing the . exe file. Caution! • Use the latest TWIG Configu rator and TWIG FirmwareLoader versions , matching your TWIG device type. Device t ype ( TLP50EU, TUP93EU , TUP92EU, TUP91EU, TUP90EU or TCP90EU) is printed in type label, on back side of device. • Settings files saved from TWIG Configurator are NOT cross - compatible between device types TLP50EU, TUP93EU , TUP9 2 EU, TUP91EU, TUP90EU and TCP90EU. System requirements: Windows 10, Windows 8, Windows 7, Windows Vista or Windows XP. USB port, TWIG USB - miniUSB cable and C harger adapter or Programming Station. Connect TWIG device to computer with USB - miniUSB cable ( ACU ) attached to the charg er adapter “c lip” or programming station TWIG Protector Ex of device type TUP92EU must not be connected to PC or any charger with any other charging cable than FME92EU or FCE 92EU . The operating system will notify you of finding a new device, and install s drivers autom atically. Installation process may vary depending on your operating system. Installation requires workstation administrator rights . After the installation is don e, you may need to restart and reconnect the device. You can change tool language from tool Fil e menu. 2. Connecting Device with PC Once the TWIG Configurator software application is installed, you can establish a connection between TWIG device and your computer. D evice must be turned on and connected to computer when using the TWIG Configurator. Co nnect TWIG device to computer with USB - mini USB cable ( ACU ) attached to the charg er ad apter “clip” or programming station . TWIG Protector Ex of device type TUP92EU must not be connected to PC or any charger with any other charging cable than FME92EU or FCE9 2EU . Note ! • TWIG c harging station s CTA81 , CTA91 and CTA93 ,CTA50 does not support USB connection. Next run the TWIG Configurator application by double - clicking on the .exe – file on your computer. Select the correct devi ce to be configured from the list a nd press C onfigure – button. TWIG device connects automatically , as indicated by device information on right pane. Press R ead f rom d evice to get current settings from the device. 3. Device I nformation and S ettings The Device Info box displays details on your T WIG device, including the serial number, IMEI cod e as w ell as the device firmware versions and installed modules. If you want to copy TWIG device details to your clipboard , click details with your mouse right key. You can access various sett ings groups by clicking on the setting groups in the left window . Note that TWIG device settings are case sensitive. If there are wrong characters or other invalid values entered in a data field, those are ignored and default value is used instead. Depen ding on device hardware version, firmware version and configurations, all settings may not be available . Please contact TWIG Support if in doubt. No te ! I f the device has already been configured remotely from a central station (for example TWIG Point Monito r ), care should be taken not to interfere with the remote settings when using TWIG Configurator. Device Control Reboot Device – button restart s the unit . Reboot is needed after uploading settings to device by Write to d evice – button. Use then Read from d evice – b utton to reload new saved settings from device back to TWIG Configurator application. Factory Res et – button restore s factory default settings.

5. TWIG Configuration Guide YZ6501 - 14 - EN All rights reserved. © Twig Com Ltd. 2011 - 20 20 5 same number is also authorised to transmit remote configuration via SMS. If GPRS is used type “ GP RS ” (without “”) instead of SM S number. OSM message tone Defines the tone mode when device receives a Not Forced effects’ OSM ( O n S creen M essage) MPTP message . Off: No beep Beep : Short beep. Continuo u s Beep: Beep repeated until user clear OSM message from keypad or device rec ei ve s ”empty ” OSM message . Automatic A nswer Disabled : All incoming calls are allowed and they are shown to user as incoming call (default). Enabled : All incoming calls are automatically answered. Block All Incoming Calls : Incoming calls are not received and not shown to user. Note! If white list is in use, its handling of calls or calls and SMS’s will override this setting. Incoming call reject/end Defines if user can reject/end incoming call with END key . Allowed: Denied : Silent inco ming / outgoing call initiation When ON, device earphone audio is kept muted until call will be answered and line connected Hide call numbers When ON, phone numbers of incoming/outgoing calls are not displayed on device screen. Low battery warn ing mode De fines how the user is notified with tone and vibration of the low battery level. • Default : Device beeps and vibrates until it is connected to charger. • Once : Device beeps and vibrates once. • Never : User is not notified of the low battery level. Status M essa ges Define if the TWIG device transmits status message s to Service Center , informing of various events. Low Batter y – message is sent when device battery level declines to limit value, selectable between 20 , 40 or 60 percent of full battery charge. Default is OFF . Note that battery levels can vary substantially when using the device, particularly with timer functions. This may cause false or repeating Low Battery alarms. Docked – m essage is sent when TWIG device is placed in charging station CTA81 (“dock”) a nd Undocked – message when device is picked up from charging station. Default for both is OFF. Power On – message is sent when device is switched on, and Power Off – m essage when user turns off the device or it turns itself off due to low battery. Default for both is OFF. ManDown On/Off – message is sent if user toggles ManDown function on or off . User authorisation to switch ManDown function on or off can be set in Man Down settings. ManDown pre - alarm – message is sent when counting down of the set Man D own pre - a larm time starts. Display Settings Define settings for Display orientation , displaying duration, date and time Orientation: Display orientation can be normal, upside down or automatic . Automatic orientation turns display automatically to right orientatio n when user turns the device. Displaying duration: Setting defines how long time display is kept ON . Clock : With c lock settings you can define the format of the time , the date and the duration for displaying clock. With Display clock and Display date you c an both set it on as well as define the format of displaying. When Display date settings are selected in ‘Easy mode’ , the GSM, GNSS and Battery status will be displayed in the idle mod e. Time zone can be defined permanently as offset to GMT or taken automat ically from GSM network provided that network supports the function.

15. TWIG Configuration Guide YZ6501 - 14 - EN All rights reserved. © Twig Com Ltd. 2011 - 20 20 15 Man D own pause time menu Start time defines the time value of the first selectable ManDown pause length . Time step defines the time value between next selectable pause time steps . Number of menu items defines the amount of selectable time value alternative s displayed in the M an D own pause menu . Pre - alarm cancel enabled When enabled, user can cancel ManDown pre - alarm triggered by change of orientation or no movement Pre - alarm can be cancelled by pressing END key. ManDown+ The TWIG personal alarm suppor ting ManDown + feature alerts the ARC also in situations where the user is not moving (e.g. because of unconsciousness) but the personal alarm is not deviating enough from the absolute tilt angle (e.g. where fainting doesn’t include falling and change in de vice orienta tion axis). No Movement Duration When ManDown criteria Horizontal or Vertical are applied (see the title Alerts When ), it is possible to set a n additional trigger ManDown+. The ManDown+ setting of No Movement Duration defines the waiting time in seconds before the Pre - Alarm and finally alarm is triggered. ManDown+ is disabled when the No Movement Duration is set to 0. ManDown++ Freefall : defines if device will trigger SOS cycle when device discovers a free fall situation. The limit is set to approximatel y 2,5 meter of free fall to trigger alert. Impact : turn s on the function to detect impact of e.g. accident or falling down. Note that if device is carried so, that it can freely move and hit e.g. body the impact alert will not properly work, bu t will give false alarms 14. Amber Alert ( Condition Check , Timer Alarm ) Amber a lert is a n effective timer - based aid to triggering TWIG SOS when facing high - risk “code yellow” scenarios , also when the user is incapacitated and can no longer raise alarm by pres sing SOS key . Interactive Amber a lert can also aid triggering alarm at Alarms Receiving Centre (ARC), in scenarios where loss of mobile network coverage is anticipated and transfer o f SOS from TWIG device to ARC is thus compromised. Interactive Amber a ler t , when chosen, requires careful integration with the ARC system, in order to effectively manage lone worker risks. Amber A lert Mode OFF : Amber a lert is disabled, and cannot be activated by the user (default) . INTERACTIVE : Amber a lert is en abled, and have to be activated by the user with assistance of the ARC . Main alarm timer, upon expiration of which “code yellow” turns to “code red”, is to be implemented by the ARC system. The benefit of this architecture is that alarm will be raised at ARC also in case the TWIG device loses mobile network coverage after setting Amber a lert. There is a local timer on TWIG device, set at the same time with the ARC timer and with the same expiry duration, informing user through Pre - a larm when it is time to re activate or tu rn off Amber a lert. Following the Amber a lert activation by user, activation request is sent to ARC Activation Phone Number , either as MPTP SMS or GPRS message, or as voice call . A mber a lert is only started when device receives an activation confirmation ( ACK ) from ARC Activation Phone Number , a fter which an activation indication (IND) is sent to ARC. Amber alert is reactivated the same way as it is start ed the first time. Following Amber alert deactivation by user, deactivation request is sent to ARC Deac tivation Phone Number , either as MPTP SMS or GPRS message, or as voice call. Amber alert is only stopped when device receives a deactivation confirmation ( ACK ) from ARC De a ctivation Phone Number , after which a deactivation indication (IND) is sent to ARC. LOCAL :

16. TWIG Configuration Guide YZ6501 - 14 - EN All rights reserved. © Twig Com Ltd. 2011 - 20 20 16 Amber a lert is enabled , and have to be activated by the user (default). Alarm timer , upon expiration of which “code yellow” turns to “code red”, runs in the TWIG device. The same timer inform s user through Pr e - Alarm when it is time to reactivate or turn off Amber alert . Following the Amber alert activation by user, activation indication is sent to ARC Activation Phone Number , either as MPTP SMS or GPRS message, or as voice call. Amber alert is reactivated the same way as it is started the first ti me. Following Amber alert deactivation by user, deactivation indication is sent to ARC Deactivation Phone Number , either as MPTP SMS or GPRS message, or as voice call. Amber alert is started/stopped, whether device receives an activation/deactivation conf irmation (ACK) from ARC o r not. ACK Needed Apply only to TWIG Point Remote Configurator. Phone Number T ype Defines if SMS, GPRS or voice call is used for Amber alert activation / deactivation request, and for activation / deactivation confirmation (ACK), and for activation / deactivation indication (IND). CALL : Device makes phone call to Activation Phone Number or Deactivation Phone Number , to request ( Interactive Mode ) or i ndicate ( Local Mode ) Amber alert activation or deactivation. During phone call, user can select Amber alert timer duration by pressing device button for 2 seconds: 1=30 min, 2=1h, 3=1h30min, 4=2h. Selection is transmitted to ARC as DTMF. A ctivation/deactivation confirmation (ACK) and activation/deactivation indicat ion (IND) are transferred ov er SMS or GPRS. SMS : Device sends a MPTP SMS message to Activation Phone Number or Deactivation Phone Number , to request ( Interactive Mode ) or i ndicate ( Local Mode ) Amber alert activation or deactivation. The activation request/indication message includes Amber alert timer duration value. Activation/deactivation confirmation (ACK) and activation/deactivation indication (IND) are transferred over SMS. SMS (GPRS) : When Activation /Deactivation Phone Number is “GPRS” (without “”), d evice sends a MPTP GPRS mess age to IP Server Default , to request ( Interactive Mode ) or Indicate ( Local Mode ) Amber alert activation / deactivation. The activation request/indication message includes Amber alert timer duration value. Activation/deactivation confirmation (ACK) and acti vation/deactivation indication (IND) are transferred over GPRS. Amber Alert call number Defines the phone number t o which the device calls after the devi ce has sent an activation request message to the activation phone number ( o nly available with interact ive mode) . Activation Phone N umber Defines the phone number to which the Amber alert activation SMS / C all is sent/made . If value is GPRS , all GPRS messages are sent to IP Server Default . Deactivation Phone N umber Defines the phone number to which the Amber alert deactivation SMS/Call is sent/made. If set value is GPRS , all GPRS messages are sent to IP Server Default . If value is left empty, Act ivation Phone Number is used as default. Pre - a larm time Defines how much before expiry of the Amber alert timer Pre - Alarm is started. During the Pre - Alarm , user can either reset or turn off Amber alert . If the mode is I nteractive , device must receive (re)activation / deactivation confirmation ( ACK ) from ARC Dea ctivation Phone N umber before timer expires. T ime Defines t he time in minutes from which the timer countdown start s . Amber alert time selection menu Start time defines the time value of the first selectable time of the Amber alert timer.

17. TWIG Configuration Guide YZ6501 - 14 - EN All rights reserved. © Twig Com Ltd. 2011 - 20 20 17 Time step defines the time value between the next selectable time steps of the Amber alert timer. Number of menu items defines the amount of selectable time value alternatives displayed in the Amber alert timer menu . 15. Short Range Devices (SRD) TWIG device s ettings for operating with Short Range Devices ( SRD ) are discussed in th is section. SRD peripherals communicate with a SRD transceiver in the TWIG device , over a two - way 869 MHz ISM – band RF link. Note ! There is a SRD RF transceiver unit only in those TWIG device s ordered with the SRD or SRD3 option . The SRD3 option availabl e since May 2018 enable Wi - Fi and Bluetooth Low Energy location in addition to TWIG SRD compatibility. W ith SRD or SRD3 option equipped TWIG device can operate with TWIG Remote Button category 2 SRD transceiver , TWIG Beacon locating device s , TWIG Tag ident ifier s and TWIG Door Sensor devices at the same time. Note! The SRD transceiver when activated increases TWIG device power consumption and thus decreases battery life. The SRD transceiver is completely powered off when no TWIG Remote Button transceivers ar e paired with the device, and TWIG Beacon Location Enabled is OFF, a nd TWIG Tag Enable is OFF. TWIG Remote Button SRD TWIG Remote Button provides a flexible solution to trigger remote process with the TWIG device. TWIG Remote Button is only intended for us e in environments of SRD receiver category 2 which is standard performance level of the SRD receiver and not for use as a social alarm ensuring reliable communication for a person in distress in a confined area to initiate a call for help. Maximum of 5 TWI G Remote Button short range devices can be paired with one TWIG device. Pairing and deleting TWIG Remote Button SRD ID : Defines serial number of the TWIG Remote Button to be paired with the TWIG device. Get ID : Click on the Get ID – button to activate pairi ng mode. Then press the TWIG Remote Button. Indicator on TWIG Remote B utton unit will first light red and then turn green once paired. To delete a TWIG Remote Button, clear the corresponding Unit ID and then click on Write to Device . SOS cycle by TWIG Remo te Button When SOS cycle is initiated by TWIG Remote Button, the EMG message includes text field SOS Texts / TWIG Remote Button (default value is “SOS KEY ”), followed by TWIG Remote Button Unit number (1 – 5). TWIG Beacon locating device TWIG Beacon locat ing device s complement A G NS S by providing a robust indoor location solution for environments such as factories, warehouses and institutions. Investment and location accuracy are scalable to suit case requirements. TWIG Beacon Location Enabled ON : SRD tran sceiver of TWIG personal alarm device is powered on, to listen to TWIG Beacon signals. OFF : SRD transceiver of TWIG personal alarm device is not activated to listen to TWIG Beacon si gnals, however it may be activated to communicate with other types of TWIG SRD peripherals. Low Bat tery Warning Forwarding D efines if the low battery information received from TWIG Beacon is sent from TWIG device to Central Station . ON : Low - battery war ning m essage is sent when device registers new TWIG Beacon with low battery s tatus. Low battery messag e is sent only once. When the device receives from same Beacon low battery cleared – message , the low battery status of that TWIG Beacon is reset. OFF : Device forwards no low battery warnings from TWIG Beacon locating device s to Ce ntral Station. TWIG Beacon Search duration D efines the maximum time the Beacon signals are mon itored. Range is 0...4 min : 14 sec . Default is 5 sec. TWIG Beacon SRD Sleep Duration Defines SRD transceiver's sleep time during which TWIG personal alarm device doesn't receive sign als from beacons. If the value is set to 0, the SRD transceiver is listening to beacon transceiver s

18. TWIG Configuration Guide YZ6501 - 14 - EN All rights reserved. © Twig Com Ltd. 2011 - 20 20 18 continuously . Note that it effects the power consumption. Range is 0...4 min :14 sec. Default is 10 sec . Show beacon name on display Setti ng defines if beacon name is displayed on device screen when device scans available beacons. ON : Name of the r eceived b eacon is displayed on device screen . When beacon has been scanned its n ame is displayed on screen with normal colour. When device s tarts to scan the next beacon, the displayed beacon name is displayed with negative colour until a new beacon signal is received or device restarted. If the beacon name is not configur ed, the beacon ID number is displayed instead. Also BLE beacon and Wi - Fi base station names are displayed if the device is equipped with SRD3 option and scanning of BLE beacon s and WiFi base station s is enabled in device. OFF : The name of the r eceived b eacon is not displayed on device screen . Beacon data preserve time Specifies ho w long time the received TWIG Beacon data will be kept in device memory. Regardless of this setting, the beacon data will be cleared from the memory when device turned off . TWIG Tag / TWIG Door Sensor RF identifier s TWIG Tag / TWIG Door Sensor RF identifie r s are a cost - effective solution for attendance monitoring, check - in / check - out points, logistics management and many other reporting applications. When TWIG Tag RF identifier is swiped with compatible TWIG device, a !INF re port message is sent to Central Station , with status code 019, text “ RFTag ”, TWIG Tag 8 - digit serial ID , and time stamp . Tag / Door Sensor Enable d Activates the TWIG device to listen to messages sent by TWIG Tag /TWIG Door Sensor RF identifier s. ON : SRD transceiver of TWIG personal alarm d evice is powered on, to listen to TWIG Tag /TWIG Door Sensor signals. OFF : SRD transceiver of TWIG personal alarm device is not activated to listen to TWIG Tag /TWIG Door Sensor signals, however it may be activated to comm unicate with other types of TWIG SRD peripherals. 16. Wi - Fi and BLE locations TWIG devices equipped with SRD3 option can be located with TWIG Point Netloc hybrid location service enabling also locating with Wi - Fi base stations and BLE beacons. BLE beacon scan enabled ON : Device scans all BLE bea cons for hybrid location . OFF : D evice does not scan BLE beacons for hybrid location . Wi - Fi AP scan enabled ON : Device scans all Wi - Fi base stations for hybrid location. OFF : Device does not scan Wi - Fi base stations for hybrid location. Filtering by beacon name Beacon name used for filtering is defined here. BLE b eacon s can be filtered by name. When beacon name is defined , BLE b eacon data is used only if text string in the BLE beacon name matches to the existing beacon name . If name is not defined , the de vice use s any BLE beacon data. 17. TWIG FirmwareLoader TWIG device software (“firmware”) is developed in - house, for best quality assurance , product innovation and customer support. If you want to update installed base TWIG devices to latest firmware release , t his can be effectively done at site by connecting the devices to a PC with TWIG FirmwareLoader application. Installing TWIG Firmware Loader TWIG Firmware Loader is compatible with all type TUP93EU, TUP92EU, TUP91EU, TUP90EU and TCP90EU device models, maki ng firmware update easy and reducing risk from user error. Download the latest TWIG FirmwareLoader application (.exe) from www.twigcom.com (/Software), and save it in your computer. The application is ready to be used without separate installation. Device types TUP93EU, TUP92EU, TUP91EU, TUP90EU and TCP90EU use Windows HID interface, so separate USB driver is not needed.

14. TWIG Configuration Guide YZ6501 - 14 - EN All rights reserved. © Twig Com Ltd. 2011 - 20 20 14 Note that if GPS Motion Sensitiv ity i s enabled, ManDown al arm cannot be used and settings are greyed out. Normal Status D elay D efines for how long the device needs to be back in the normal orientation/movement before no rm al status is restored. Normal Status D elay is useful to prevent cancelling TWIG SOS by accident. Range is 1 - 5 seconds. Default value is 1 second. Alerts W hen T he set ManDown criteria for triggering TWIG SOS (default is Horizontal ) : Horizontal : TWIG SOS i s launched when device main axis orientation deviates from absolute upright position by more than Tilt A ngle (in degrees) . Device movement has no effect. Vertical : TWIG SOS is launched when device beam axis orientation deviates from absolute upright positi on more than Tilt A ngle (in degrees ). Device movement has no effect. Typical application is wearing the device on the belt, in a horizontal carrying case. See Appendix A: Man Down Angle s Illustrated , for visualisation of device orientations for alert and no alert. No Movement : TWIG SOS is launched when detected device movement (acceleration) falls below a threshold value defined by Motion Sensitivity . Device orientation has no effect. Horizontal + Motion Sensitivity Enabled : TWIG SOS is launched when device main axis orientation deviates from absolute upright position more than Tilt Angle (in degrees), AND detected device movement (acceleration) falls below a threshold value defined by Motion Sensitivity . Vertical + Motion Sensiti vity Enabled : TWIG SOS is lau nched when device beam axis orientation deviates from absolute upright position more than Tilt Angle (in degrees), AND detected device movement (acceleration) falls below a threshold value defined by Motion Sensitivity . Motion Sensi t i v ity Enable : Add s mov ement criteria to orientation criteria, see Alerts When above. Value : The threshold amount of detected device movement ( acceleration ) indicate s either motion activity or motion inactivity . Range is 20 ... 999 mG. Default value is 100 mG. (1G = 9,8 m/s 2 ). No Alarm D uration When ManDown sensor de tects alarm - triggering condition ( Vertical / Horizontal / No M ovement ), this setting defines a waiting time during which the sensor is waiting for the normal status to be r estored, before actually triggering the Pre - A l arm and finally alarm. This is useful to prevent unnecessary alarms for example in cases where the user has fallen down or sits down but is otherwise fine. Range is 1 sec...18h : 12 min : 14 sec. Default value is 30 seconds. Pre - a larm D uration Once Man Down sens or has detected an alarm - t riggering condition and No A larm Duration has passed , device enters Pre - Alarm period. During Pre - a larm the user is alerted by sound and vibration (according to sound and vibration settings in Generic Settings / Environments ). When Pre - a larm period is over, and normal orientation/movement has not been restored, TWIG SOS is launched. Range is 1sec ... 18 h : 12 m in : 14 sec. Default value is 30 seconds. Tilt Angle (Man Down Angle) Defines the tilt angle (in degrees) the device must tilt, be fore its orientation is deemed to change from Vertical to Horizontal . Default value is 45 degrees. Alert Cycle Repeat Once: Nor mal orientation/movement has to be restored before SOS cycle can be launched again from sensor . (Default) Repeating: ManDown al arm repeated and SOS cycle launched again until n ormal orientation/movement is restored . Torch Flash (Only TWIG Bracer) ON: Torch LED light flashing is enabled during the ManDown pre - alarm OFF: Torch LED light flashing is disabled during the ManDown pre - a larm Pause time ManDown pause function r elated to the UI keys. This setting d etermines the time the sensor is paused when user activates ManDown pause time function.

9. TWIG Configuration Guide YZ6501 - 14 - EN All rights reserved. © Twig Com Ltd. 2011 - 20 20 9 Ripcord : Alarm triggered by Ripcord. Default value is “ RIPCORD ALERT ”. Maximum length of text str ing is 60 characters (TCP90EU 15 characters ) . O nly characters 0 - 9, A - Z and a - z are valid . No special characters are allowed. S OS Events TWIG SOS initiates an alarm se quence, controlled by a list of up to 10 configurable SOS Events . SOS Event T ype Call : Ph one call is made to Phone Number . SMS MPTP : SMS message is sent to Phone Number , in MPTP format. SMS messages sen t before calls . Position is based on GPS/GNSS . SMS MPTP (GPRS/IP): When Phone Number is “GPRS” (without “”), a larm MPTP message is sent over GP RS/IP to IP Server Default , or to IP Server EMG (if defined separately). Position is based on GPS/GNSS A larm MPTP message i s sent over GPRS before making C all . This does not delay the c all more than a few seconds. If GP RS connection is not possible, c all o nly will be made. Because SMS transmission is in many circumstances more reliable than GPRS, it is recommend ed to always define SOS Events using at least SMS messages. SMS Google : SMS message is sent to Phone Number , as a Google Maps hyperlink to which da ta fields are appended in brackets. Position is based on GPS/GNSS SMS Text onl y: SMS message is sent to Phone Number , as “mini EMG” = plain language text stri ng, defined in SOS T exts . If you want to send messages from device to device use OSM in SOS text f ields. SMS MPTP hybrid location : SMS message is sent to Phone Number , in MPTP format . Position is base d on hybrid location service from TWIG Point Netloc . If SMS messages based on GPS/GNSS position are used in SOS cycle , it is recommended to s et in the SOS events first the GPS/GNSS messages and TWIG Point Netloc based position SMS messages thereafter . SMS Google hybrid location : SMS message is sent to Phone Number , in MPTP format as a Google Maps hyperlink to which data fields are appended in brackets . Position is based on hybrid location service from TWIG Point Netloc If SMS messages based on GPS/GNSS position are used in SOS cy cle, it is recommended to set in the SOS events first the GPS/GNSS messages and TWIG Point Netloc based position SMS messag es thereafter . SOS Event Values Phone Number : Defines SMS/Call number, or “ GPRS ” (without “”) . Event Retries defines how many times a failed SOS E vent is retried before moving to next one. When SOS ACK is enabl ed, an MPTP ACK to a SOS message must be rec eived from that Central Station within SOS ACK Response Time , or this SOS Event will fail. Event Group : Order number o f SOS Event Group , for implementing parallel alarm sequence branches. For linear alarm sequence, define value 1 (default) for all SOS Even ts . Name is only for reference and not shown on screen. Linear Alarm Sequence SOS E vents are executed one after other , in their numeric order (1 to 10). All SMS messages are sent first before the first call (if any) is being made . I f several calls are defi ned , the calling chain is continued according to Alarm Call Continue . Branched Alarm Se quence SOS Events are branched into parallel SOS Event Groups , executed in their numeric order (1 to 9) . Within each SOS Event Group , the SOS Events are executed in the ir numeric order (1 to 10). If all SOS Events in a ny SOS Event Group are successfully co mpleted, the whole alarm sequence is considered successful and ended. If an SOS Event Group fails, the alarm cycle proceeds to the next SOS Event Group . Alarm Call Cont inue As soon as a call in the SOS Events – list is answered, the cycle will stop making further calls, if Alarm Call Continue is OFF (default). An answering machine will also stop making further calls, despite no person has yet been reached. If Alarm Call Continue is ON, all calls in the SOS Events – li st will be made, whether the prior calls are answered or not. All calls are also

2. TWIG Configuration Guide YZ6501 - 14 - EN All rights reserved. © Twig Com Ltd. 2011 - 20 20 2 Table of Contents: 1. Installing TWIG Configurator .......................... 3 2. Connecting Device with PC ........................... 3 3. Device Information and Settings .................... 3 Device Control ................................ .......... 3 Device Settings ................................ ......... 4 4. Managing settings files ................................ .. 4 5. General Settings ................................ ............ 4 PIN Code ................................ .................. 4 Sleep Mode ( Power S aving Mode) ........... 4 Service Center Number ............................ 4 OSM message tone ................................ .. 5 Automatic Answer ................................ ..... 5 Incoming call reject/end ............................ 5 S ilent incoming / outgoing call initiation ..... 5 Hide call numbers ................................ ..... 5 Low battery warning mode ........................ 5 Status Messages ................................ ...... 5 Display Settings ................................ ........ 5 UI keys ................................ ..................... 6 Activation Method Timeout .................... 6 Environment ................................ ............. 6 Charging Station Actions .......................... 6 6. GSM ................................ .............................. 6 Lost G SM Beep tone interval .................... 6 7. GPS/GNSS ................................ .................... 6 Max GPS/GNSS Search Time .................. 6 Sleep time ................................ ................. 6 Realtime Economy Mode .......................... 7 Motion Se nsitive ................................ ....... 7 Motion Sensitivity ................................ ...... 7 GPS/GNSS position validity period ........... 7 TWIG AGNSS ................................ ........... 7 8. TWIG SOS Settings ................................ ....... 7 SOS Cycl e ................................ ................ 7 SOS Key Activation Mo de ......................... 7 Post Emergency Mode .............................. 7 Alarm Call Continue ................................ .. 7 Power - Off Button Disabled ........................ 7 SOS ACK ................................ .................. 8 Emergency Number Text .......................... 8 Event Start Delay ................................ ...... 8 Full SOS Cycles ................................ ........ 8 Call Timeout ................................ ............. 8 Post Emergency Beep .............................. 8 SOS Vibrator Enabled ............................... 8 Display ................................ ...................... 8 END Key Timeout ................................ ..... 8 Rip alarm ................................ .................. 8 Cancellation Period ................................ ... 8 GPS/GNSS On Time ................................ 8 SOS Texts ................................ ................ 8 SOS Events ................................ .............. 9 TWIG Self - Test (DIN0825) ...................... 10 9. Assistance Numbers ................................ .... 10 10. White List ................................ ..................... 10 White List Mode ................................ ...... 10 White List Items (1...16) ......................... 10 11. GPRS Settings ................................ ............. 11 GPRS Mode ................................ ........... 11 APN ................................ ........................ 11 GPRS User Name ................................ .. 11 GPRS Password ................................ ..... 11 GPRS DNS 1 - 2 ................................ ....... 11 GPRS International Roaming Blocking ... 11 12. IP Servers ................................ .................... 11 ID ................................ ............................ 11 Use of forced GPRS acknowledge .......... 11 Backup SMS Number (Service Number) . 11 GPRS Connection Mode ......................... 11 Reconnect Interval ................................ .. 12 IP Servers ................................ ............... 12 MPTP ................................ ..................... 13 13. ManDown Alarm ................................ .......... 13 Sensor Mode ................................ .......... 13 Normal Status Delay ............................... 14 Alerts When ................................ ............ 14 Motion Sensitivity ................................ .... 14 No Alarm Duration ................................ .. 14 Pre - alarm Duration ................................ .. 14 Tilt Angle (ManDown Angle) ................... 14 ManDown pause time m enu ................... 15 ManDown+ ................................ ............. 15 ManDown++ ................................ ........... 15 14. Amber Alert (Condition Check, Timer Alarm) ................................ ................................ .... 15 Amber Alert Mode ................................ ... 15 ACK Need ed ................................ ........... 16 Phone Number Type ............................... 16 Amber Alert call number .......................... 16 Activation Phone Number ....................... 16 Deactivation Phone Number ................... 16 P re - alarm time ................................ ........ 16 Time ................................ ....................... 16 Amber alert time selection menu ............. 16 15. Short Range Devices (SRD) ........................ 17 TWIG Rem ote Button SRD ..................... 17 TWIG Beacon locating device ................. 17 TWIG Tag / TWIG Door Sensor RF identifiers ................................ ................ 18 16. Wi - Fi and BLE locations ............................... 18 17. TWIG FirmwareLoader ................................ 18 Installing TWIG Firmware Loader ............ 18 Updating Device Firmware ...................... 19 Backing Up Device Settings .................... 19 Firmware Versions ................................ .. 19 A ppendix A: ManDown Ang les Illustrated ........... 20 Appendix B: Glossary ................................ ......... 21

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